Terms and Conditions
Terms and Conditions
1.0
1.1 Sole trader, S. Boakes, trading as Salle de Couture, Bassingbourn, United Kingdom.
1.2 Contact Details:
- by telephoning me on 07789 074615
- by emailing at siobhan@salledecouture.co.uk
2.0 What do these terms do and why are they important?
2.1 Please read these terms and conditions carefully before booking a course/workshop (face-to-face or virtually) with us via the website. They contain important information, including:
a. payment terms
b. the situations in which service may be cancelled by you or us
c.what you should do if you have a complaint about the service you have received.
d. how your personal details will be used,
as well as other matters.
2.2. If, in these terms and conditions, it says that either of us may contact the other in ‘writing’, then this means it will be by email.
2.3 We only supply services in the UK.
2.3.1 Face to face courses are held in the UK only
2.3.2 Virtual workshops are only available to customers within the UK
3.0 Your personal information
For information about how we collect and use your personal information, please see our privacy notice that is available at www.salledecouture.co.uk/privacy-policy
4.0 Booking Process and the Contract between you and us
When you book a course or workshop (face to face or virtual), you will be contacted to confirm the place and to supply you with payment details. The legal contract between us will come into existence once we have received payment from you, as requested. This may be in the form of a deposit to hold your place on a face-to-face course, or in full for a virtual workshop.
5.0 Payment details
5.1 The price of the course/workshop will be the price set out on our website at the time when you book your place on the course/workshop.
5.2 For ongoing face-to-face sessions, for example weekly lessons, you will be invoiced monthly (or half termly for children’s after school classes), in advance. You must pay invoices within 5 days of the date of the invoice.
5.3 For a one-off face-to-face course or course block (a series of sessions over a specified number of weeks) , a deposit will be requested to hold your place on the course. The deposit payment will be requested by email when we confirm your booking. The deposit must be paid within 3 days of receipt of the email (or by the course start date, whichever is sooner). If the deposit is not paid in this time, I reserve the right to re-advertise your place on the course and this may no longer be available to you. The balance of payment must be paid in full before the start of the course, (or before the first lesson of the course block.) I reserve the right to postpone or cancel your attendance to the course if payment is not made.
5.4 If you have booked on to a virtual course – payment in full will be requested by email, at the point that we confirm you place. Payment must be made within 3 days of receipt of this email, in order to hold your space on the course.
5.5 We accept payment by bank transfer and details will be sent to you upon booking.
6.0 Cancellation
6.1 If you need to cancel a course you have booked onto please contact us as promptly as you can. If we are able, with your agreement, to move your booking to an alternative date that is convenient to you, we will do so.
6.2. For face to face workshop, deposits are, unfortunately, non-refundable. However, any cancellations made 7 days or more in advance of the course, you will receive a refund of the difference between the full payment (if you have made full payment by the time of cancellation) and the deposit amount.
6,4 Cancellations made within 7 days of the course/workshop date are, unfortunately, non refundable, because it is unlikely we will be able to re-advertise and secure an alternative booking in this timeframe.
6.5 You have the right to cancel and receive a full refund for your deposit and any balance payment you have made, for any services you have not received, at any time if:
6.5.1 there was an error with the price or the description of the course/workshop when you booked, and you now do not wish to proceed based on the correct price or description;
6.5.2 There is a major change to the course/workshop since you booked on and you do not want to proceed as a result;
6.5.3 the course/workshop can not go ahead on the day(s) originally intended
6.6 If something happens that means we must cancel the course/workshop:
6.6.1 You will always be notified in advance of any cancellation unless it is an emergency – in which case, you will be notified as soon as reasonably possible. If the course/workshop is cancelled, you will receive a full refund for the payment you have made for the course/workshop, or part refund for the remaining course dates, if you are booked on to a block course, unless we can rearrange the course/workshop to a time that is convenient to you.
7.0 Your obligations
7.1 We will inform you in the course/workshop booking page on our website OR in the confirmation of booking email any information that we need from you prior to the course/workshop.
7.0 If you have a complaint
7.1 We hope that you enjoy the course or workshop that you attend, however, if there is any aspect you have not enjoyed, please do contact using the details supplied in section 1.
7.2 We must supply services to you that meet your consumer rights.
8.0 Liability if you suffer loss or damage
8.1 Sewing includes the use of machines, needles, pins, scissors and other tools. These activities can include risks that could cause or lead to injury.
8.2 Provided we use reasonable care and skill when supplying our services to you in the form of a course (face-to-face) or workshop (virtual), we will not be responsible for any injury you may incur as a result of your participation in a course/workshop with us. We accept no liability for injuries suffered as a result of your participation in a course/workshop with us.
8.3 Upon entering this contract:
8.3.1 you acknowledge that you participate in the course/workshop at your own risk.
8.3.2 you are agreeing to release and hold harmless myself, or any employee of Salle de Couture, all claims or liability related to any accident that may arise as a result of your participation in the course/workshop.
8.3.3 We do not limit or exclude our liability to you, where we are not allowed to do so by law
8.3.4 you are acknowledging that you have read the Sewing Safely guidelines (included on this website and also supplied to you by email on confirmation of your booking,) and you acknowledge that you will adhere to these during the face-face course or virtual workshop.
8.3.5 If we provide any advice to you, including in any instructions or manuals provided to you before or after the course, then you should follow these carefully. We will not be liable to you for any damage that is caused due to your failure to follow such advice or instructions.
8.3.5 We only supply services for private and domestic use. We do not supply them for business or commercial use. If you do use the services for business or commercial use, we will have no liability to you for loss of profit, loss of business, loss of opportunity or loss of goodwill.
9.0 If we stop supplying services
9.1If the course/workshop sessions supplied to you are supplied on an ongoing basis (for example weekly after-school sessions or weekly lessons) and are not a one-off purchase, we may decide at some point in the future to stop supplying them. If we decide to stop supplying them, we will contact you at least one month before we stop supplying them, to let you know. If you have made payment for sessions that we will no longer be supplying to you, we will give you the relevant refund for what you will not receive.
10. General
10.1 We may transfer our rights and obligations under these terms and conditions to another organisation. We will contact you to let you know if we do so. Any transfer will not affect your rights under these terms and conditions.
10.2 You cannot transfer any of your rights or obligations under these terms and conditions to anyone else without first getting our consent in writing.
10.3 If a court decides that any part of these terms and conditions are invalid or unenforceable, the remaining sections of these terms and conditions will not be affected and will remain in place.
10.4 If we delay in exercising any right we have under the contract, this will not stop us from exercising that right against you at a later date.
10.5 Unless we transfer our rights and obligations to another organisation, then this contract is only between you and us. This means no other person or organisation is a party to this contract and they do not have any rights under the contract.
10.6 If there is ever any dispute between you and us, then it will be resolved using the law of England and Wales. If you live in England or Wales, we both agree respectively that proceedings will be brought in the English courts. However, if you live in Scotland, you can bring proceedings in Scottish or English courts and if you live in Northern Ireland you can bring proceedings in Northern Irish or English courts.